Customer Service

If you have any questions or concerns, please get in touch with us at info@recreational-use.com and we will get back to you as soon as possible.

Terms & Conditions

All accessories sold on our Site are intended for use with tobacco only and should be used strictly as intended. If you do not intend to use our products legally, you may not purchase them.

Some smoking accessories may only be purchased by customers of legal age under federal, state, and local law. By browsing or purchasing any such accessory, you verify that you are of legal age.

Shipping and Delivery

We offer free domestic shipping to the USA on orders over $75 USD. Free shipping will automatically be applied to your order upon reaching the minimum required amount. Free shipping minimum must be met before taxes and after discounts are applied.

Orders are typically processed in 48 hours, with an additional 5-7 business days for shipping. Please allow for additional processing time for any hand-carved wooden pieces, which are made to order. The processing time for these pieces is usually 5-7 days. If you have not received your items after 14 days, please reach out to info@recreational-use.com for assistance.

Recreational Use is not responsible for damaged or lost packages due to the shipping process. However, if you incur issues email us at info@recreational-use.com and we will try to assist the best we can.

Returns

If you’re not satisfied with your order, we are happy to offer you store credit or process an exchange for eligible items. At this time, we do not issue refunds for orders.